You can exercise your right to withdraw part or all of the order you placed through our online store, within fourteen (14) days from the date you received the product.
Returns are NOT accepted on products manufactured according to your specifications (individual orders, special sizes in jewelry, etc.) and on offer products (outlet box).
The return can be done by sending the product to our laboratory / store after contacting us, with the cost of returning the products to be borne exclusively by you. In the event that the reason for the return concerns a mistake of ours, we undertake to bear the cost of the return, provided that the return has been made with the cooperating transport company Courier.
In any case, the return of your online order is possible under the following conditions:
Before taking any action, you should contact us at 22844055331/6946248937/6945836798, sending an email to firstname.lastname@example.org or Direct Message to our fimoloco profile on instagram, to inform us about the intention to return the product or the products you received.
The products must be in excellent condition, unused, without having removed the special markings (eg labels) and be in their original packaging.
Along with the products you must include all the documents that accompanied them (eg retail receipt, invoice and delivery note or change card).
The return will be accepted only if you agree to be charged the shipping costs for its return.
When the products are received, they will be checked for their condition and if the terms of the return policy are observed, a credit note of equal value will be issued immediately (in order to use it in your next purchase), or we will refund your money within fourteen days. If your order was paid for by credit or debit card, we will notify the bank of the cancellation of the transaction and the bank will take any action. If the payment was made by cash on delivery or deposit in one of our bank accounts, the refund will be made exclusively to an account of National Bank or Piraeus Bank that you indicate to us, noting the IBAN and the name of the beneficiary.